Control4 Rolls Out Online Training for IP Network Installers with New Pakedge Certified Network Administrator (PCNA) Program
Practical, hands-on training for networking has been lacking throughout the connected home and custom install industry. Technicians learn mainly through trial and error. The result is that the networking foundation of many homes and small businesses tends to be the root cause of chronic issues — caused more so by the lack of best-practice knowledge than through defective or failed equipment.
"Reliable and consistent network design is foundational to a responsive
and stable connected home, and it's pivotal to our dealers' success and
their customers' satisfaction. Yet today, over 30 percent of support
calls we receive from our dealers are tied to network connectivity
issues and not equipment failures," said
Dealers can train and strengthen their team's networking expertise by
having their technicians enroll and complete the PCNA course work from
home or office, during work hours or on their own time, without
incurring the cost of travel for traditional training. Enrollment in the
six-course PCNA curriculum also includes accompanying Pakedge networking
- RK-1 Router with BakPak®
- SX-8P Managed PoE Switch
- WK-1 802.11ac WAP with 2x2 MIMO array and 1.3 Gbps aggregate throughput
- P2 Power Distribution Unit, and
- Necessary cables
Through online guided tutorials, technicians can learn the fundamentals of how TCP/IP works. They can directly experience the material differences between different types of Ethernet cables (CAT5e, CAT6, CAT6a, CAT7), and they can drill down into the workings and configuration options of network routers, switches, and wireless access points, as well as learn the logical processes for designing networks for predictable, reliable performance.
Technicians become certified and are awarded a certificate of completion after achieving a passing score on the online PCNA exam, proctored by a third-party. Technicians additionally benefit from retaining the Pakedge networking gear for their own use so that they can continue to gain experience via daily use.
"To date, there has not been enough easily-accessible, practical
training for IP networking and there have been no hybrid learning models
combining online assignments with direct hands-on practice with network
equipment for technicians in our industry," said
The first two courses of the PCNA are available beginning today for
- Course 1: Networking Essentials - available today
- Course 2: Switches - available today
Course 3: Routers - available
September 26, 2017
Course 4: Wireless Access Points - available
October 3, 2017
Course 5: Remote Monitoring & Management - available
October 10, 2017
Course 6: Network Planning - available
October 17, 2017
A brief walkthrough video with an overview of the course materials is available here: https://control4.wistia.com/medias/btz6po1fi9.
Enrollment in the online six-course PCNA certification program,
including the required Pakedge gear, costs
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